Skip to content

Private Policy

Table of Contents

A. COLLECTION OF INFORMATION

路聽聽聽聽聽聽聽Information That You Provide to Us

路聽聽聽聽聽聽聽Information That We Collect Automatically

路聽聽聽聽聽聽聽Information That We Receive From Third Parties

B.USE OF PERSONAL DATA

C.DISCLOSURE OR SHARING OF PERSONAL DATA

D.RETENTION

E. RIGHTS REGARDING PERSONAL DATA

F. COOKIES

G. MINORS

H. SECURITY MEASURES

I.CHANGES TO THIS PRIVACY POLICY

J. VISITORS FROM THE EUROPEAN ECONOMIC AREA AND聽UK

路聽聽聽聽聽聽聽Legal Basis for Data Processing.

路聽聽聽聽聽聽聽Your Rights.

K.VISITORS FROM聽THE UNITED STATES

L.聽VISITORS FROM BRAZIL

路聽聽聽聽聽聽聽Legal Basis for Data Processing.

路聽聽聽聽聽聽聽Your Rights.

M.聽INTERNATIONAL TRANSFERS OF PERSONAL DATA

N.聽LANGUAGE

O.聽HOW TO CONTACT US.

We at Alibaba (鈥we鈥, or 鈥us鈥) recognize the importance of privacy and confidentiality of聽personal information.

AliExpress.com聽(鈥AliExpress聽or, the聽Platform鈥)聽is a business to consumer (or聽B2C鈥)聽platform which connects and facilitates sales and purchases between business sellers (or聽Sellers鈥)聽and consumer buyers (or聽Buyers鈥).

This Privacy Policy sets out the ways in which we collect, use and disclose information in connection with the operation of the Platform, including personal information about you, Platform users, visitors and representatives. This Privacy Policy also applies to the use of the Platform via your mobile device. Other Alibaba services are governed by separate Privacy Policies, please refer to the Privacy Policy applicable to those services.

Depending on your location, the entity responsible for the handing of your personal information is:

路聽聽聽聽聽聽聽聽For users located in Mainland China: If you are a registered member of the Platform, and you are from mainland China, you are contracting with Hangzhou Alibaba Advertising Co., Ltd.

路聽聽聽聽聽聽聽聽For users located in the United States: If you are a registered member of the Platform, and you are from United States, you are contracting with AliExpress E-Commerce One Pte. Ltd.

路聽聽聽聽聽聽聽聽For users located in Brazil: Users in Brazil are contracting with聽Alibaba.com聽Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D).

路聽聽聽聽聽聽聽聽For users in other locations:聽If you are a registered member of the Platform, and either (a) you are from a place other than mainland China, and United States; or (b) you access and use the Platform from any of the Relevant Jurisdictions, you are contracting with Alibaba.com聽Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). Notwithstanding anything to the contrary in the foregoing provisions in this section, if you are a registered member of AliExpress, and you are resident in or access and use the Platform from any of the Relevant Jurisdictions, your contract is with AliExpress Russia Holding Private Limited (incorporated in Singapore with Company Reg. No. 201917627W). 鈥Relevant Jurisdictions鈥 shall mean the Russian Federation, Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Turkmenistan, Tajikistan and Uzbekistan. In this regard, for users who access or use the Platform from a Relevant Jurisdiction, the Privacy Policy of 鈥www.aliexpress.ru鈥 and 鈥www.tmall.ru鈥 shall apply聽https://sell.aliexpress.com/ru/__pc/Zj6CxW2d6V.htm聽the extent that local data protection laws apply, the data controller of your personal information is the same as your contracting entity. For contact details, please see section O. HOW TO CONTACT US below.

A.COLLECTION OF INFORMATION

The personal information that we collect broadly falls into the following categories:

Information That You Provide To Us:

If you are a Buyer, we will ask you to provide:

路聽聽聽聽聽聽聽contact information聽including: name; address; phone number; email address;

路聽 聽 聽 聽purchase and payment information聽including: credit card or similar payment information that you intend to purchase with; billing and delivery address;

路聽聽聽聽聽聽聽information about your purchases聽including: the goods purchased and how many;

路聽聽聽聽聽聽聽information about and to support complaints聽made in connection with the Platform or goods and/or services purchased via the Platform;

路聽聽聽聽聽聽聽ID (such as a passport)聽for identification verification in certain circumstances, when you apply for after-sales services.

If you are a Seller (i.e. an employee or representative of a Seller or a sole trader Seller (we鈥檒l聽refer to you as a Seller)), we will ask you to provide:

路聽聽聽聽聽聽聽information about the聽Seller鈥檚聽business聽(if applicable) including corporate registration, business licenses (if applicable), tax or similar information;

路聽聽聽聽聽聽聽details about the goods and products that the Seller intends to sell聽via the Platform;

路聽聽聽聽聽聽聽purchase and payment information聽including bank account or other payment information that the Seller intends to be paid by.

路聽聽聽聽聽聽聽If you attend one of our industry events or other functions, contact details聽such as your name, address, phone number, fax number and email address.

路聽聽聽聽聽聽聽If you are a certified blogger / influencer for AliExpress,we may also ask you to provide us with your contact information and social media accounts / blog information.

路聽聽聽聽聽聽聽If you choose to provide us with any additional information, such as in response聽to questionnaires for market research/analytics. This may include marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences. If you prefer not to provide such information, the use of our services and products will not be affected.

Information That We Collect Automatically:

If you are a Buyer or Seller or prospective Buyer or Seller we will automatically collect:

路聽 聽 聽聽A copy of any correspondence with us,including any verification information we ask for, if you contact us for any reason (such as our customer service聽department聽chat service, telephone or email).

路聽 聽 聽聽Details of transactions and communications over the Platform,including the types and specifications of the goods sold and purchased, pricing and delivery information, any dispute records, communications between Buyers and Sellers over the Platform and any information disclosed in any discussion forum.

路聽聽聽聽聽Details of Platform buying and browsing activities, for these purposes we will automatically collect information from your device. In some聽jurisdictions, including countries in the European Economic Area聽and聽the UK, this information will be considered as personal information under applicable data protection laws. Specifically, this collected information may include IP addresses,聽date and time of access to the Platform,聽device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with our Platform and the goods and services available on it. In addition, we gather information about the Platform and visitors to the Platform including browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under section F 鈥淐OOKIES鈥 below. Where we are required by applicable law, we will seek your prior consent to the collection of information using cookies and similar tracking technologies.聽We also may derive or collect inferences about you based on your buying and browsing activity information and other information we have collected about you.

If you are successfully certified by AliExpress as an AliExpress blogger or an influencer, we may also collect your social media account handles and posts/comments made in relation to the Platform.

We may collect information about the people or accounts with whom you share content or interact and contact information if you choose to upload or import it from a device (such as an address book).

Information That We Receive From Third Parties:

If you are a Buyer or Seller we may receive personal information about you from:

路聽聽聽聽聽聽聽Social media platforms if you choose to register for a Platform account via a social media account.聽Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as:

路聽聽聽聽聽聽聽Your social media user name, nickname or username

路聽聽聽聽聽聽聽Your social media profile picture

路聽聽聽聽聽聽聽Country

路聽聽聽聽聽聽聽Company name (if applicable).

路聽聽聽聽聽聽聽Third parties that are engaged by us to provide verification services,聽such as conducting suitable money laundering, fraud and 鈥淜now Your Customer鈥 checks on Buyers and Sellers. This includes your name, email address, company details, and contact information.

We will only collect personal information from third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.聽

B.USE OF PERSONAL DATA

We collect and use your personal information for the following purposes:

路聽聽聽聽聽聽聽verifying Platform account registrations,聽including conducting fraud, security,聽Know Your Customer聽and anti-money laundering checks in order to approve your Seller account;

路聽聽聽聽聽聽聽verifying your eligibility聽as a Platform blogger or influencer;

路聽 聽 聽聽聽setting up / administering Buyer and Seller accounts, including providing log-in IDs and setting up payment / transaction accounts;

路聽聽聽聽聽聽聽providing customer service support,聽such as responding to your queries, feedback and managing claims and/or disputes;

路聽聽聽聽聽providing/supporting general Platform services,聽facilitating communication between Buyers and Sellers, processing transactions and payments, assessing advance withdrawal requests from Sellers and providing logistics and delivery services, supporting Sellers with logistics and delivery;

路聽聽聽聽聽聽聽supporting Buyer and/or Seller clearance declarations / applications聽where made via the Platform;

路聽聽聽聽聽聽聽providing relevant membership benefits,聽including birthday rewards, membership offers and coupons, anniversary awards, exclusive member prices;

路聽聽聽聽聽聽聽verifying your identity and purchases in connection with product warranty or other after-sales claims;

路聽聽聽聽聽聽聽assessing and monitoring account security and transaction risks聽of Buyers and Sellers, such as detecting and preventing fraud, money laundering and other security incidents;

路聽聽聽聽聽聽聽sending and serving tailored marketing and advertising that we believe will be of interest to you聽based on the ways in which you use the Platform, your browsing records, and order history聽(we may use cookies聽and other similar technologies to provide you with marketing and advertising based upon your browsing activities and interests (see section F. COOKIES below for more information).

路聽聽聽聽聽聽聽conducting research and analytics聽to ensure the security of our Platform, to improve the content and layout of the Platform, and to improve our Platform, product offerings and services;

路聽聽聽聽聽聽聽Help you find people you may know who are also using AliExpress;聽聽聽聽聽聽

We may also use your personal information for other purposes that are compatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws.You can request further information about the compatibility of other purposes upon request.

C.聽DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We disclose/share personal information with the following categories of recipients:

聽聽聽聽Other Platform Buyers and/or Sellers聽where necessary to support purchases and communications made between you. If you are a Buyer, Sellers that you purchase from will also control personal information about you relevant to or connected with your Platform purchases and communications with them. Please refer to Seller Privacy Policies for information about how they will process your information.

聽 聽 聽Third party partners and service providers and/or affiliates聽engaged by or working with us to assist us in providing services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners and service providers include:

聽聽聽聽聽Alibaba group entities and affiliated companies聽and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy;

聽聽聽聽our business partners聽(for example, in order for them to provide you with discounts or offers that may interest Buyers or prospective Buyers) where you have consented to receiving such information from them if required by applicable data protection laws;

路聽 聽 聽marketing and advertising partners,such as Google, Twitter, Facebook, Instagram, and VKontakte, and providers of analytics services relating to users鈥 behavior such as Appsflyer, Criteo, so that they may tailor the content you see when visiting our Platform for analytics and/or advertising purposes. These partners may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. The processing activities of these third parties marketing platforms are governed by their own privacy policies, not this Privacy Policy (please refer to section F 鈥淐OOKIES鈥 below);

聽 聽聽 payment service providers聽that provide payment processing services. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;

聽聽聽聽聽credit risk assessment providers聽to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make an advance withdrawal;

路聽聽聽 logistics partners聽for providing delivery services for Buyers and Sellers, including return and exchange of products, and warehousing services for Sellers;

路聽 聽聽聽customs agents聽for customs clearances purposes,聽where applicable to support Buyers and Sellers with international sales/purchases;

聽聽聽聽聽cloud computing or other hosting service providers聽to provide cloud storage services;

路聽 聽 聽warranty service providers聽to provide product warranty services where requested by a Buyer or Seller;

聽聽聽聽聽customer service support providers聽to provide after-sale services or other customer service support;

聽 聽 聽risk control service providers聽to assess the security of Buyer and Seller accounts and transaction risks; and

路聽 聽 聽third party rating / reviewing service providers聽to carry out reviews of our services with customers if you choose to participate in reviewing or rating Platform products and/or services;

路聽 聽聽聽To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations聽where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person; or as otherwise required or permitted by applicable laws.

聽聽聽聽聽To an actual or potential buyer聽(and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

聽聽聽聽聽聽To any other person with your consent to the disclosure.

We have established relationships with other parties and websites to offer you the benefit of products聽and services which we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Platform or through offering聽co-branded聽sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third-party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those other sites. You should read the relevant privacy policy for those third聽parties聽sites and co-branded sites before responding to any offers, products or services advertised by聽them.

D.RETENTION

We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How long your data is kept for will also depend on how you use our website (for example if you are logged in as a member or you are visiting our website as a guest) and what the information you provide to us is used for. For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws聽[(for example, if a court order is received about your account, we would retain your account data for longer than the usual retention period when an account is deleted)]聽or in case of disputes. In other instances, the period of retention may be determined according to your activity on the Platform or to comply with a specific arbitration period/resolve a dispute.

E.RIGHTS REGARDING PERSONAL DATA

Under applicable laws, you may have rights of access to personal information held by us and other rights. If you are a Visitor from the European Economic Area or聽UK, please refer to section J. VISITORS FROM THE EUROPEAN ECONOMIC AREA聽or聽UK below for more information. If you are a Visitor from THE UNITED STATES, please refer to section K. VISITORS FROM THE UNITED STATES below.聽If you are a Visitor from Brazil, please refer to section L. VISITORS FROM BRAZIL.聽If you have any questions regarding this Privacy Policy or if you wish to access or correct your personal information as a聽user of聽AliExpress.com, please聽click聽here.

F.COOKIES

This section explains how we use cookies and similar technologies (we refer to them collectively as聽cookies鈥)聽to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.

What are cookies?

A cookie is a string of information that is sent to your browser and stored on your聽computer鈥檚聽or mobile device鈥檚 hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or device to access the Platform, our web servers will be notified of your visit to the Platform and,聽in turn,聽we may have knowledge of your visit and the pattern of your usage.

Cookies set by the site or app owner (in this case, AliExpress) are called 鈥first party Cookies鈥. Cookies set by third parties other than the site or app owner are called 鈥third party Cookies鈥. Third party Cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these聽third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

Cookies are also categorized as 鈥session Cookies鈥 (which are erased once you close the browser or shut down the device) and 鈥persistent Cookies鈥 (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Platform). Session cookies use encrypted data to authenticate you. Persistent Cookies do not store account numbers or passwords. We use both session cookies and persistent cookies.

Why do we use Cookies?

We use first- and third-party Cookies for several reasons.

Some Cookies are required for technical and/or security reasons in order for our Platform to operate, and we refer to these as 鈥渆ssential鈥 or 鈥渟trictly necessary鈥 Cookies. First party Cookies are mainly served to enable basic functionality on our Platform; including web analytics Cookies that help us understand how users use our web pages and how we can improve their use. For example, we use essential or strictly necessary Cookies to enable us to remember goods added to your shopping basket and to recognize you when you sign into your account.

We also use social media Cookies. You may register for Platform membership and 鈥渟hare鈥 Platform content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

We also use Cookies to enable us to track and target the interests of Platform visitors to enhance the experience on our Platform by researching visiting patterns and conducting interest-based advertising; assisting our partners in tracking user visits to the Platforms; and to track progress and participation in promotions and the success of our email marketing campaigns. We use first- and third-party Cookies for these purposes.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You鈥檒l also need the receipt or proof of purchase.

If your return is accepted, we鈥檒l send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at聽adjanniegail@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You鈥檒l also need the receipt or proof of purchase.

Refunds
We will notify you once we鈥檝e received and inspected your return, and let you know if the refund was approved or not. If approved, you鈥檒l be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we鈥檝e approved your return, please contact us at adjanniegail@gmail.com.

ABOUT US

We at The Crowd comprise of a young group of individuals aiming to bring innovative and revolutionary toys to the market.
.
With The CROWD, we aimed at designing something that has never been seen before. The abilities and autonomy of The CROWD are like no other in it's sector.
.
We wanted to design something that keeps your attention for a multitude of hours, unlike most toys that get used for a few hours and then sit of a shelf until the next garage sale. That's why the numerous tricks available to The CROWD and its captivating lighting display ensure The CROWD is a source of endless entertainment.
..
We will continue to develop new toys and further innovate on our current product range. This will be done with longevity and originality at the core of our design process. Thank you for visiting the home of The CROWD.